Fees
and Conditions Fees for Notetaking
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Schedule of Notetaking Fees and Conditions
As part of an on-going commitment to customer satisfaction and professional integrity, Echo Interpreting will always endeavour to provide the most suitable Notetaker for your assignment.
Upon receiving a request for a Notetaker we will endeavour to provide Notetakers(s) availability to you within 48 hours. Once a Notetaker is confirmed you will be notified and given the name of the Notetaker you can expect to attend your appointment.
We recommend that wherever possible at least two weeks notice is given for any Notetaking assignment.
If any problems arise in relation to our Notetaking services please do not hesitate to contact Echo Interpreting to discuss your concerns.
All Notetaking bookings are charged at a minimum of
two hours
Time thereafter is charged in 15 minute increments
- Business hours: 8am – 6pm Monday - Friday
- Minimum 2 hour booking: $30.00 per hour (+ 10% GST)
- After hours: Minimum 2 hour booking $35.00 per
hour (+ 10% GST)
Saturdays: Additional 20% of total fee per booking
Sundays &Public Hols: Additional 30% of total fee per booking
- Travel costs :
- Venues 40 kms or over from Melbourne CBD will incur a travel charge at the normal hourly rate and 50 cents per km mileage fee to cover the Notetakers travel time and expenses.
- Cancellations :
- Full payment will be required for any cancellations received less than 24 hours (One business day) prior to the commencement of an appointment. (Weekends and public holidays are not deemed as business days).
- Where a client has failed to arrive within 30 minutes of the assignment start time, the Notetaker is required to ring the booking agency. If Echo Interpreting has not received notification of late attendance, the Notetaker is permitted to leave the venue and the paying client will incur full costs. Notetakers are not permitted to enter the classroom and begin their assignment without the client present.
- Payment:
- Invoices are requested to be paid either by cheque made out to Echo Interpreting or directly into the nominated bank account within 14 days.